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Shipping Policy

What are my shipping options?

  • Malaysia – Delivery via J&T Express, Ninja Van, Poslaju
  • International – Depending on location

 

Self Pick-up at DHamizah Boutique

  • Store Pickup is now available from MONDAY to FRIDAY, excluding Public Holiday at DHAMIZAH Boutique UDA Business Centre.
  • If you order before 12pm you can collect on the same day, after 3pm.
  • Order made after 12pm and before 5pm can only be collected on the next day after 9am.
  • For order made during public holidays, the item can only be collected on the next working day, after 11am.
  • SMS notification will be sent to you once your order is ready for collection.

Has my order been shipped out yet?

Once your order has been processed and packed, we will email you a unique tracking number for you to keep an eye on the status of your parcel at all times. Orders made before 12 pm will be shipped on the day itself. Orders made after that will be shipped the next day. We ship from MONDAY to FRIDAY only, excluding Public Holidays.

How do I track my order?

Once you have received your tracking via email, you may click Track My Parcel to track the parcel.  Alternatively, you may also track the parcel at the courier’s website.

Why is my tracking number not traceable?

Tracking numbers are usually traceable once it is collected and processed by the courier. Do give it at least 24 hours for it to be processed on the courier’s end. If your order was completed during weekend / public holidays, it will be traceable on the next working day.

Will my parcel be charged customs and import charges?

All taxes, duties and customs fees are the responsibility of the recipient of the package. These charges vary widely from country to country hence we are unable to advise what the cost would be. DHamizah has no control over the fees imposed and we also cannot reimburse the amount in any capacity.

Shipping destinations, rates and estimated time of delivery

Peninsular Malaysia
RM 9.00
2 – 3 Working Days

Sabah & Sarawak
RM 13.00
2 – 5 Working Days

Singapore
RM 40.00 (below 1 kg)
RM 45.00 (1-2kg)
5 – 7 Working Days

Brunei
RM 55 (below 0.5 kg)
RM 70 (below 0.5 – 1 kg)

Others
Please email us at sales@dhamizah.com

OUR BOUTIQUE

38, Jalan Padi Emas 1/4,
Uda Business Centre,
81200 Johor Bahru,
Johor, Malaysia.

+607 231 5577

INFORMATION
CUSTOMER SERVICE
+6013 721 6577
Monday to Friday
9am – 6pm
sales@dhamizah.com
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DHAMIZAH | 2022 ALL RIGHTS RESERVED
Beware of imitations, DHAMIZAH products are sold and distributed exclusively in DHAMIZAH Boutique. To find out where we sell our products, visit the “ OUR BOUTIQUE” section.